Service creates value
In the field of industrial manufacturing, metal cutting circular saw machines and sawing machines are key processing equipment. Their operational stability and production efficiency directly affect the production rhythm and cost control of customer enterprises. Shandong Wanli Company has been deeply engaged in the metal cutting sawing machine industry for over a decade, always adhering to the philosophy of "technological leadership, quality first, and service supreme". It not only wins market reputation with high-precision and highly reliable equipment, but also takes the full life cycle service system as its core competitiveness, providing global customers with all-weather, zero-distance, and high-efficiency after-sales support, making every circular saw machine a trusted "productivity partner" for customers.
Precise service
Relying on the independently developed "intelligent operation and maintenance cloud platform", it realizes remote monitoring and early warning of equipment operation data, anticipates potential problems in advance, and changes "passive maintenance" to "active maintenance".
Lifelong escort
Provide free operation training, annual inspection and lifelong technical support, customers can customize extended warranty packages, enjoy "all-inclusive" maintenance services.
Upgrade service model
Be the "value guardian" of customers forever
Core strength foundation, service base from excellent quality
As a leading enterprise in the field of metal cutting sawing machine in China, Wanli has industry-leading R & D center and intelligent production base. Its products have passed ISO 9001 international quality system certification and CE, UL and other global authoritative certifications, and more than 10 core patented technologies. Every factory sawing machine has been tested for 72 hours under harsh conditions to ensure stability upon delivery. We know that high-quality products are the foundation of service, and strong technical reserves and manufacturing strength, so that we can accurately diagnose problems in after-sales service, quickly provide solutions, reduce the failure rate of equipment from the source, and truly achieve "less after-sales, excellent after-sales".
"Since working with China's Wanli company, their engineers are not only skilled, but also take our needs as their own business." Last year, the metal circular saw machine broke down in the production line during working hours, contact the after-sales service at two o 'clock in the morning, engineers video guide on-site investigation, spare parts have been delivered before dawn, such service let us rest assured!" -- Mr. Zhang, head of the equipment department of the Russian company, commented.
With the efficient and pragmatic service concept, the customer re-purchase rate reaches 85%, and the service network extends to more than 10 countries in Southeast Asia and Europe, so that the ingenuity of "China made" service goes to the world.
Under the wave of industry 4.0 and intelligence, Wanli high-speed circular saw Machine Company will continue to upgrade its service model, launch the relevant plan of "AI intelligent diagnosis + localized service alliance", optimize service efficiency through big data and artificial intelligence technology, and jointly build a "1-hour service ecosystem" with global partners. To create the ultimate value experience of "equipment without shutdown and production without worry" for customers.